Accessibility Services

Rule 70 Carriage Of Persons With Disabilities – Small Carrier Non-ATPDR Operating Aircraft With 30 Or More Passenger Seats

1. Application
   1. This rule applies to the transportation of persons with disabilities by Canada Jetlines, which is a Small Carrier Non-ATPDR, that operates aircraft with 30 or more seats on its international transportation services.
   2. Pursuant to Rule 5(A)(1), Application of tariff, this rule applies to the transportation of all persons with disabilities on all flights marketed and operated by Canada Jetlines, and in respect to all flights marketed by Canada Jetlines.
2. Acceptance for carriage
   1. The carrier will accept the determination made by or on behalf of a person with a disability as to self-reliance, unless doing so would impose undue hardship on the carrier, for example if it would jeopardize security, public health or public safety.
   2. The carrier will not refuse to transport a person with a disability solely based on their disability unless the transportation of the person would impose an undue hardship on the carrier, for example, if it would jeopardize security, public health or public safety.
   3. If the carrier refuses to transport a person with a disability for reasons related to their disability, it will, at the time of the refusal, inform the person of the reasons for the refusal. In addition, within 10 days of the refusal, the carrier will provide the person with a written notice setting out the reasons for the refusal including:
      1. the evidence of undue hardship, such as a medical report, an expert opinion, or an engineering report that demonstrates that the risk is significant enough that it would be unreasonable to waive or modify a requirement;
      2. any relevant rule, policy, procedure or regulation;
      3. the duration of the refusal and the conditions, if any, under which the carrier would accept the person for transport.

   See also: Rule 105(B), Refusal to transport, removal of passenger and Rule 105(B)(1)(f)(iv), Refusal to transport, passenger’s condition, medical clearance.

3. Reservations – information about services and seating assignments
   1. If a person with a disability identifies the nature of their disability when making a reservation with a carrier, the carrier will:
      1. discuss with the person their needs in relation to their disability and the services offered by the carrier in relation to those needs; Tariff: AU1 CTA No.578 DOT No. 950 Carrier: Canada Jetlines Operations LTD.-AU
      2. before assigning a passenger seat to a person with a disability, inform the person of the passenger seats that are available in the class of service that the person has requested and that have equipment and facilities that best meet the accessibility needs of that person, such as a wheelchairaccessible washroom or a passenger seat that has additional leg room, a larger seat pitch or movable arm rests;
      3. in assigning a passenger seat to a person with a disability, take into account the person’s opinion with respect to which seats would best meet the accessibility needs of that person; and
      4. where a person is travelling with a support person, ensure that the person and the support person are seated together.
   2. The carrier will advise the person if information and/or documents are required to permit the carrier to assess any request for service, as per (F)(3) below. The carrier will also advise the person that the information and/or documents must be filed within 48 hours and that the assessment of the request may take up to 2 business days after receipt of the information and/or documents.
4. Confirmation of services and communication of information
   1. The carrier will indicate in the record of a person’s travel reservation the services that the carrier will provide to the person.
   2. The carrier will provide a written confirmation of the services that it will provide to the person.
   3. The carrier will ensure that any announcements made to passengers concerning stops, delays, schedule changes, connections, and onboard services and the claiming of baggage is in visual, verbal and/or written format.
5. Services for which no advance notice is required
   1. The services identified in (3) below will be provided at no additional fare or charge.
   2. The carrier will not require a person with a disability to file information and/or documents, including a medical certificate, to support any request for services identified in (3) below.
   3. Upon request, the carrier will:
      1. Assist passengers with disabilities for which an attendant is not required.
      2. Reasonably accommodate special seating requirements because of medical conditions, or injury.

         Disability Attendant Required

         Blind No

         Deaf No

         Intellectually Disabled/Self-Reliant No

         Ambulatory/Self-Reliant No

      NOTE: For carrier responsibilities related to disembarkation of persons with disabilities when a flight is delayed on the tarmac at an airport in Canada, see Rule 92(C)(4) – Priority disembarkation.
6. Services for which advance notice is required
   1. The services identified in (3) below will be provided at no additional fare or charge. Every reasonable effort
   2. In all instances, the carrier will make every reasonable effort to provide a service requested by a person with a disability even if the person does not comply with any requirement in this section, to provide advance notice or to provide information and/or documents to permit the carrier to assess the request. Services – 48 hours advance notice
   3. Subject to the carrier's requirement for the person with a disability to provide information and/or documents, the carrier will provide the following services if requested by a person with a disability at least 48 hours prior to the scheduled time of departure of the person's flight:
      1. Assist the person with registration at the check-in counter;
      2. Assist the person in proceeding to the boarding area;
      3. Assist the person in boarding and disembarking;
      4. Periodically inquire about the needs of the person who is in a wheelchair, is not independently mobile and is waiting to board an aircraft, and attend to those needs;
      5. Allow the person, upon request, to board the aircraft in advance of other passengers, where time permits and where a person with a disability requests assistance in boarding or seating or in stowing carry-on baggage;

         NOTE: The carrier can require a person to board the aircraft in advance of other passengers in order that it has sufficient time to provide assistance even if the person with a disability does not request to do so, or the carrier can require a person to board after the other passengers if the person arrives at the boarding area after the end of priority boarding.

      6. Assist the person in stowing and retrieving carry-on baggage and retrieving checked baggage;

         Disability Attendant Required Blind No

         Deaf No

         Intellectually Disabled/Self-Reliant No

         Ambulatory/Self-Reliant No

      7. provide, up to the time of departure of the aircraft, to individual persons with disabilities and their support person a briefing on emergency procedures and the layout of the cabin;
      8. Assist the person in moving to and from an aircraft lavatory;
      9. Assist the person in proceeding to the general public area or, in some cases, to a representative of another carrier;
      10. Transfer the person between the person’s own mobility aid and a mobility aid provided by the carrier;
      11. Transfer the person between a mobility aid and the person’s passenger seat;
      12. Serve the person special meals, where available, and provide limited assistance with meals, such as opening packages, identifying items and cutting large food portions;
      13. Periodically inquire with the person during a flight about a person’s needs and attend to those needs where the services are usually provided by the carrier or required to be provided under this provision;
      14. Assist and brief passengers who supply their own Portable Oxygen Concentrator.

      Services – information and/or documents required to be filed with the carrier

   4. The carrier may require the person to file any information and/or documents, including a medical certificate, that are reasonably necessary to permit the carrier to assess the person’s request for a service noted below:
      1. Fitness to Travel – Medical Travel
      2. Provide and/or accommodate medical oxygen, both carrier supplied, and passenger supplied.
      3. Provide carrier supplied Portable Oxygen Concentrator.
      4. Carrier will not accept patient passengers who require a stretcher.
      5. Assist passengers with disabilities for which an attendant is required.

         Disability	Attendant Required
         Blind and Deaf	Yes
         Intellectually Disabled/Non-self-reliant	Yes
         Ambulatory/Non-Self-reliant	Yes
         Non-ambulatory/Self-reliant	No
         Non-ambulatory/Non-self-reliant	Yes
         Stretcher Passenger	N/A
         Incubator Passenger	N/A

7. Acceptance of mobility aids and other assistive devices
   1. The carrier will accept for carriage, free of charge, in addition to the regular baggage allowance, and as priority baggage, mobility aids and any other assistive devices, subject to any safety or security restrictions that would prevent such a device from being transported.
   2. Where a mobility aid is accepted for carriage, the carrier will:
      1. disassemble and package, where necessary, the aid for transportation and unpackage and reassemble the aid upon arrival; and
      2. return the aid promptly upon arrival.
   3. Where the carrier operates aircraft with less than 60 seats, it will refuse to transport an electric wheelchair, scooter or manually operated rigid-frame wheelchair where aircraft design does not permit the carriage of the aid, for example, if the weight or size of the mobility aid exceeds the capacity of lifts or ramps, or the doors to baggage compartments are too small for the mobility aid, or transportation of the mobility aid would jeopardize aircraft airworthiness. NOTE: Mobility aids accepted as checked luggage must weigh less than 100 LBS/45 KGS and must have linear dimensions smaller than 115IN/292CM.
   4. Where a carrier refuses to transport a mobility aid for any reasons above, the carrier will:
      1. inform the person of the reason for refusal at the time of refusal; and,
      2. advise the person of alternate transportation arrangements that the person may make to transport the aid, or of alternative trips for the person to travel with the aid.
   5. Where space permits, the carrier will store a person's manual folding wheelchair in the passenger cabin during the flight.
   6. Where space permits, the carrier will permit a person with a disability to retain in the person's custody any of the following small assistive devices that the person needs during travel:
      1. a walker, a cane, crutches or braces;
      2. any device that assists the person to communicate; and
      3. any prosthesis or medical device such as a portable oxygen concentrator.

   NOTE: For provisions related to limitations of liability regarding loss of, damage to, or delay in delivering mobility aids, refer to Rule 121(B)(3), Liability – International Transportation, Mobility aids.

8. Acceptance of service animals
   1. The carrier will accept for transportation, without charge, a service animal required to assist a person with a disability provided that the animal is:
      1. properly harnessed that easily identifies the animal as a service animal; and,
      2. certified in writing as having been trained by a professional service animal institution.
   2. The carrier will permit the service animal to accompany the person with a disability on-board the aircraft and to remain on the floor at the person’s passenger seat. For the comfort of all passengers, the carrier staff will determine, in consultation with the person with a disability, where the person and service animal will be seated.
   3. The carrier will assign a seat to the person which provides sufficient space for the person and the service animal. Where there is insufficient floor space in the seat row of the person’s passenger seat, the carrier will permit the service animal to remain on the floor in an area where the person can still exercise control over the animal.
   4. The person is responsible for complying with all laws, regulations, orders, demands, and travel requirements of countries to be flown from, into or through, in respect to the service animal. In particular, the person is responsible for obtaining valid health and vaccination certificates, entry permits and other documents required by countries, states or territories for entry or transit of any service animal that is to accompany the person.
   5. The carrier may refuse to transport a service animal if the person with a disability fails to have in their possession documentation at the time of check- in which demonstrates that the animal has all the necessary valid health and vaccination certificates, entry permits and other documents required by countries, states or territories for entry or transit. For more information see Rule 105, Refusal to Transport.
   6. When travel involves more than one carrier, it is the responsibility of the person to verify the policy of each carrier involved in the itinerary and ensure that the requirements of each carrier have been met and that each carrier is aware of and has agreed to carry the service animal on its own aircraft. NOTE: For provisions related to limitations of liability regarding service animals, refer to Rule 121(B)(10), Liability – International Transportation, Service animals.
9. Acceptance of Emotional Support Animals (“ESA”)

   The Carrier will not accept emotional support animals on the flight following changes made to the U.S. Department of Transportation (DOT) rules on the topic.

10. Pre-Planned Oxygen Service
    1. CANADA JETLINES will allow Passenger Supplied Oxygen arranged through d party supplier identified on the website.
       1. 3rd Party Provider is: MediGas, 2250 Bovaird Dr E Suite 202, Brampton, ON L6R 0W3.
       2. Filling & Handling of bottles are done by: Wright International. Toronto Head Office (Pearson International), T: +1-905-677-6164. Email: info@wrightinternational.ca