When making a booking you may add details of Mobility aids you require or whish to bring with you such as Wheelchairs, walkers, and scooters

All are carried free of charge as priority items.

For further assistance please contact the Customer Care for assistance. 1.866.320.8687 or Email : customercare@jetlines.ca

While we are happy to support passengers with allergies, however, it is not possible for us to ensure a completely allergen-free environment, as residue from nut products may persist in the cabin. Additionally, other onboard food items may have trace elements of nuts, and fellow passengers might bring food items containing nut products or residue.

As a result, passengers with a nut allergy are strongly urged to take all necessary medical precautions to prepare for the potential risk of exposure.

Children aged two or older must have their own seat.

Children under 12 must be accompanied by a travel companion aged 16 or older. 

We currently do not offer Unaccompanied Minors Program for solo child travelers.

If you require assistance due to dependency on another person for personal or physical needs, a support person or attendant must accompany you. They should be physically be capable and will be assigned a seat adjacent to yours with priority boarding.

Inform us at the time of booking if you're traveling with a support person. Contact the Customer Care for assistance. 1.866.320.8687 or Email : customercare@jetlines.ca. Medical documentation may be required, and a 72 hour notice is necessary for accommodation.

The additional seat for the support person is provided free of charge for domestic flights within Canada, excluding taxes and airport fees. However, no fare discounts are applicable for international flights.

Notify us at booking if you require a modified seating arrangement. Contact the Customer Care for assistance. 1.866.320.8687 or Email : customercare@jetlines.ca to facilitate a seamless travel experience.

Additional seats are provided free of charge for domestic flights within Canada, excluding taxes and airport fees. No fare discounts are offered for international flights.

If you are pregnant., you may fly up to 36 weeks on Canada Jetlines. 

Please notify staff members of visual and hearing needs during booking, check-in, and on board. Request assistance such as individualized safety briefs, braille safety cards, can be provided.

Service and emotional support dogs are welcome on Canada Jetlines flights. 

However, other service or emotional animals are not accepted.

If traveling with a service/emotional support dog, additional forms and documentation are required. Please do your research and be aware of destination-specific requirements and always ensure proper harnessing is provided. 

Contact the Customer Care for assistance. 1.866.320.8687 or Email : customercare@jetlines.ca before booking to confirm acceptance of service dogs.

Please use precautions when packing medication and ensure that they are well labeled and if available carry the prescription or a physician’s letter. Some items are exempt from the 100 ml carry-on limit according to CATSA regulations.

Note: Onboard refrigeration is unavailable. 

Syringes or needles are allowed with intact guards and are accompanied by prescription labels.

Canada Jetlines at this time cannot provide supplemental oxygen. 

If you need to take your own Supplemental Oxygen, please check with Customer Care before booking or flying to ensure that it conforms to regulatory requirements for onboard.

CPAP machines and Portable Oxygen Concentrators (POCs) have specific requirements please check with Customer Care to ensure your devices are compatible to be taken onboard.

Any other types of medical equipment please contact Customer Care to ensure you can take onboard.

Please ensure that you enquire at least 7 days prior to flying to allow adequate research to be made.

Customer Care for assistance. 1.866.320.8687 or Email : customercare@jetlines.ca

Please contact the Customer Care for assistance. We will be happy to assist.

Call: 1.866.320.8687

or

Email : customercare@jetlines.ca.