Privacy of personal information is an important principle to Canada Jetlines Operations Ltd. (“Jetlines” or the “Company”). Jetlines is committed to collecting, using and disclosing personal information responsibly and only to the extent necessary.
Jetlines does not sell, rent or share your personal information. Jetlines will not disclose your personal information except when:
Personal information is information about an identifiable individual, and includes information that relates to an individual's personal characteristics (e.g., gender, age, income, home address, phone number, and family status). Personal information is different from business information (e.g., an individual's business address and telephone number). Business information is not protected by privacy legislation.
Jetlines uses a number of consultants and agencies that may, in the course of their duties, have limited access to the personal information that Jetlines holds. Their access to any personal information that Jetlines holds is restricted as much as is reasonably possible. Jetlines also has their assurance that they follow appropriate privacy principles.
Jetlines collects personal information primarily to communicate with our stakeholders, potential stakeholders and others that might be interested in Jetlines and to improve communications to them. Information about our employees, contractors and suppliers is also collected for statutory and administrative purposes.
Jetlines understands the importance of protecting your personal information and accordingly takes the following precautions:
Jetlines needs to retain your personal information for some time to ensure that any questions you might have about the services provided can be answered, and for accountability to external regulatory bodies. Contact directories are difficult to systematically destroy, and on your request your contact information will be removed to the extent possible.
Jetlines destroys paper files containing personal information by shredding them. Electronic information is destroyed by deleting it and, when the hardware is discarded Jetlines ensures that the hard drive is physically destroyed or electronically wiped.
With few exceptions, you have the right to see what personal information of yours that Jetlines holds. If the Jetlines representative does not know you, it will be necessary for you to confirm your identity before Jetlines can provide you access to your personal information.
Access to your personal information can be denied if:
You may be requested to put your access request or problems in writing. You will then be advised in writing if Jetlines cannot grant you access to your personal information.
If you believe there is a mistake in your personal information, you have the right to ask for it to be corrected. This applies to factual information only. Jetlines may ask you to provide documentation that our files are wrong. Where Jetlines agrees that a mistake was made, Jetlines will make the correction and, where appropriate, notify anyone to whom this information was sent. If Jetlines disagrees that a mistake was made, a brief statement from you on the point will be included in our file and, as appropriate, Jetlines will forward that statement to anyone else who received the earlier information.
If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Corporate Security. That individual will acknowledge receipt of your complaint; ensure that it is investigated promptly, and that you are provided with a formal written decision and the related reasons.
Subscribers to our mailing list can remove themselves from the list, by using the unsubscribe function at the bottom of any email.
Visitors to our web site may decide to send Jetlines individually identifiable information, for example, in a message containing comments and/or suggestions about our web site, requests for information or to request addition to our marketing lists. Jetlines will only use this individually identifiable information to identify the visitor. Jetlines will not use this information other than to resolve the matter identified in the e-mail.
Jetlines will not reveal, sell or rent your e-mail address to third parties. Jetlines will not send you unsolicited e-mails. Jetlines only collects and holds your e-mail address and additional information in order to send you the material you have requested. You can opt-out at any time for any reason.